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ATLANTA BALTIMORE BOSTON BUFFALO CHICAGO CINCINNATI CLEVELAND DALLAS DENVER DETROIT KANSAS CITY LOS ANGELES MINNEAPOLIS NEW ORLEANS NEW YORK HASKINS & SELLS CERTIFIED PUBLIC ACCOUNTANTS BULLETIN EXECUTIVE OFFICES HASKINS & SELLS BUILDING 37 WEST 39TH ST., NEW YORK PHILADELPHIA PITTSBURGH PORTLAND SAINT LOUIS SALT LAKE CITY SAN FRANCISCO SEATTLE TULSA WATERTOWN HAVANA LONDON PARIS SHANGHAI VOL. V NEW YORK, AUGUST 15, 1922 No. 8 Personal Interest THERE is a city not more than a hundred miles from New York which is unique because it is old-fashioned. Its inhabitants are noted for their deliberate-ness. They bear the indelible imprint of their forefathers, who were heavy-set, thorough-going, and methodical; plain, but honest; simple, but friendly. The spirit of their ancestors seems to have come down through the years and continued with these people, even though their city has grown tremendously and has had to absorb its full quota of the foreign element—a problem which every city, large or small, has to meet. There is apparent everywhere, as one goes about the city, a feeling that one is receiving personal service. It is manifest in the lowly bootblack, who shines one's shoes until they look like a mirror, instead of giving them the careless rub or two of the padrone's slave. It stands out in the work of the soda dispenser, who serves one's refreshment as if it were an unusual opportunity for service instead of a task imposed by the economic scheme of existence, meanwhile clamoring for the check and performing gyrations which spill half the contents of the glass over the counter or the customer or anything else which happens to get in the way. The ticket seller in the theatre refuses to sell one a seat in back of a post, because he knows one would not enjoy the play sitting in back of a post. The clerk in the store modestly shows his goods, leaving the customer to select, instead of resorting to the intensive methods of modern scientific salesmanship which may send the customer away "sold" but vowing never to return. Every act of service seems to be based on consideration of the one who is served. It gives a comfortable feeling, and stirs emotions which are rarely stirred by the slam-bang tactics of much modern enterprise. The average human being enjoys attention. He is made to feel good by observance of his wishes and the gratification of his desires. There is a lesson for the accountant who serves the public, in the spirit manifested in this city of old-fashioned folks. Every client is, in the last analysis, a human being. He may have his peculiarities, or even whims and fancies; but the secret of success is to discover the wishes of those whom one is serving, and to see that such wishes are properly met. A personal interest on the part of those who serve is essential to such discovery and fulfilment.
Accounting as a profession
Haskins & Sells Bulletin, Vol. 05, no. 08 (1922 august 15), p. 57
|Source||Originally published by: Haskins & Sells|
|Collection||Deloitte Digital Collection|
|Digital Publisher||University of Mississippi Libraries. Accounting Collection|
|Identifier||HS Bulletin 5-p57|