"I had to see six people before getting a refund.... They can't even sew buttons on to stay.. .. The watch doesn't work and they expect ME to send it back to the manufacturer. .. , My ten year old daughter knows more about shoes than that sales-man. ... Half their prices are marked wrong.... I receive my bills too late to pay on time, then they add penalty charges. . . . You can't find anyone who cares enough to really listen...."
This article is based on interviews conducted with each of the participants by business writer Raymond Dreyfack.